Report card · Enterprise agent platforms
Intercom
94/100. Top of the class. Practices what it sells.
Scanned https://intercom.com/ on October 30, 2026.
Subjects
- Arobots.txt rules for AI agentsGood work.All 11 AI agents checked may fetch every key page. No AI agent is named, so they all fall back to the * group.Extra credit: Add explicit User-agent groups for the AI agents you want, so your policy is a decision rather than a default.
- Bllms.txt and llms-full.txtGood work./llms.txt found (10277 chars, 67 link(s)). No /llms-full.txt.Extra credit: Improve llms.txt: publish /llms-full.txt with the full docs inlined.
- ASitemapGood work.Sitemap index at https://www.intercom.com/sitemap.xml (from robots.txt) with 7 entries.
- AServer-rendered readable HTMLGood work.All 1 key page(s) return readable HTML without running JavaScript.
- BMarkdown versions of key pagesGood work.Every key page has a markdown version.Extra credit: Advertise the markdown versions of / with <link rel="alternate" type="text/markdown">.
- AStructured data (JSON-LD)Good work.Every key page has valid JSON-LD.
- AOpenAPI and API docs discoverabilityGood work./.well-known/api-catalog found (RFC 9727).Extra credit: Serve the OpenAPI spec at a stable URL such as /openapi.json too.
- AMCP server discoverabilityGood work.MCP discovery document at /.well-known/mcp/server-card.json.
- AAuth, signup, and bot-challenge frictionGood work.No login walls, bot challenges, or CAPTCHAs on 1 key page(s).
- APage weight and token costGood work.Key pages are light enough to read in one pass.
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